Commission policy


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COMMISSION POLICY

1) Who is charged with the agency fee?

Our services are free of charge for clients (parents and students). Clients only need to pay for the lessons conducted. The agency commission is charged on the tutor and deducted from their tuition fees. To facilitate this payment process, clients will need to pay directly to the agency at the beginning of the tuition so as to secure the lessons.

2) How much is the agency fee?

3) How is the agency fee paid?

The commission shall be paid by the client (parent or student) directly to the agency. The commission is due to be paid 24 hours after confirmation letter and invoice have been sent out to the client.The actual amount of the payment will be clearly stated on the letter.

4) What if there is no show after paying the agency fee?

In the rare situation that the tutor does not follow through with the tuition arrangement, the client is free to break the tuition agreement where 100% of the commission paid will be refunded. Mindworks will also proceed to find a replacement immediately.

5) How to pay the tutor?

After the agency commission is paid, the client may then arrange direct payments to the tutor for all lessons from the 3rd week onwards.

Example 1 (continued): After completing 2-weeks worth of active lessons (a total of 4 lessons completed), Zhang pays the tutor the remaining 2 lessons fee of the month (i.e. the 3rd and 4th lesson). Thereafter, payment is made directly to Tutor A on a monthly basis or as agreed upon between Zhang and Tutor A.

6) What if there are changes to lesson frequency or duration?

Mindworks asks that clients try their best to maintain with the agreed frequency of the lessons during the first month of the lessons so that the amount collected by our agency cannot be changed. It is emphasized that Mindworks will charge according to the amount described in the confirmation letter regardless of any changes to be made latest 24 hours before the commencement of the lesson. It is expected that all details are finalized before the clients agree to accept the invoice from our agency. The clients may then coordinate with the tutors to adjust to students and tutors’ changing schedule needs in the subsequent months.

Example 1 (continued):

Agent A: Hi Mr. Zhang. Can I confirm that all the following details can be finalized?

conversation1

Mr Zhang: Yes, I confirm to proceed with the above details.

Agent A: Thank you. If so, we would like to proceed with the invoice whereby no further changes are allowed for both the tutors and clients alike. Is that ok?

Mr Zhang: Yes.

Agent A: Thank you, please see the following:

conversation2

7) What about adding of subjects/students to the assigned tutor?

If client wants to try out one subject first and then add more subjects subsequently, it additional subjects/students will be treated as a new case and commission will be applied accordingly. Tutors and tutees are expected to inform their coordinators of any added lessons immediately.

8) Cancellations: How much to pay if tuition is cancelled before the completion of 2-weeks worth of lessons?

9) All payments due to the agency must be made by the Client directly to the agency

It is crucial to pay the agency’s share through the proper channel directly to avoid any losses.

If the Client is supposed to pay the agency, but instead pays through the tutor, the agency shall not be liable for any losses. The client shall remain as the party that is liable for paying the agency fee to the agency in all cases.