Terms & Conditions

 

Terms & Conditions

 

For Clients / Students

Key points:

  1. If necessary, tuition can be terminated at any point. Clients only have to pay the tutor for the lessons that were conducted.
  2. There is no free trial lesson and each lesson is payable.
  3. Mindworks Tuition agency will collect 50% of the tutor’s first month’s pay as commission from the client once the tuition assignment has been confirmed.

 

Tutor Profiles

  1. Mindworks Tuition makes every effort to ensure tutor profiles are updated though we do not guarantee accuracy, completion and reliability.
  2. Mindworks Tuition do not make any amendments to the information in our tutor database and we show it as it is to our clients.
  3. It is the client’s responsibility to double-check the tutor’s qualifications and credentials on the first lesson to ensure satisfaction.

 

Tuition Venue

  1. Unless specified otherwise, the venue of tuition will be at the client’s residence. Other venues are subject to the tutors’ agreement.
  2. Please note that rates quoted on the website are to be used only as a guide and tutors’ quotes may vary depending on their qualifications and experience.
  3. Rates quoted on the website are quite accurate since it is based on recent market rates and is reviewed periodically.
  4. For the first month, tuition rates are non-negotiable. They can be re-negotiated from the second month onwards.
  5. Mindworks Tuition reserves the right to amend the rates whenever required.
  6. Please contact Mindworks Tuition immediately if the tutor attempts to adjust the rate within the first month.

 

Tutor Performance and Change

  1. If necessary, tuition can be terminated at any point. Clients just have to pay the tutor for the lessons that were conducted. There is no free trial lesson and each lesson is payable.
  2. Due to additional factors outside of Mindworks Tuition’s control, we cannot guarantee improvement in student’s results, although our tutors are expected to do so.
  3. Hence, if the tutor isn’t satisfactory, clients can request a change of tutor free-of-charge. Please ensure that the tutor is paid for the lessons conducted prior to termination.

 

Payment

  1. If tuition is terminated before completion of first month’s lessons, Mindworks Tuition will charge 50% of the first month’s fees as commission.
  2. The tuition commission can be paid via ATM transfer / Internet Banking / Cheque / Cash. Details of the payment will be made available in the confirmation message which will be sent to you via WhatsApp / SMS / email.

 

For Tutors

Key points:

  1. 50% of the first month’s fees will be taken as commission for each successful assignment. It will be collected directly from the client.
  2. As you are required to bring your certificates for the client’s perusal on your first lesson, please provide accurate information.
  3. Tutors are not to provide contact information of any sort in your profile and failure to comply will result in termination of account.

 

Registration

  1. It is free to register with Mindworks Tuition as a tutor. A tutor has to be a resident of Singapore and be 18 years old and above.
  2. Tutors bear all responsibility for content posted, uploaded, emailed or made available via Mindworks Tuition’s website.
  3. Tutors are expected to provide accurate information regarding their qualifications. It will be verified by parents on the first lesson.
  4. Tutors are responsible for ensuring confidentiality of their account and password details. Tutors will be liable for all activities under their accounts.
  5. Mindworks Tuition cannot and will not be liable for any loss or damage arising from your registration as a tutor. Mindworks Tuition reserves the right to edit and remove content in your Tutor account or terminate accounts.
  6. Mindworks Tuition is not liable for any unforeseen circumstances that may arise from the assignment.

 

Contacting you for assignments

  1. You may receive a call or SMS broadcasts of new assignments and first lesson reminders. However, Mindworks Tuition cannot guarantee that you will receive SMS broadcasts as it is dependent on your profile and clients’ preferences.
  2. Mindworks Tuition does not guarantee that you will be selected for the assignment after you have responded to the SMS broadcast.
  3. If you are shortlisted, we will contact you for further discussion. If you are not selected, we have no obligation to contact you.

 

First Lesson and Assignment

  1. Failure to turn for the first lesson or any other reason caused by you resulting in the cancellation of the assignment will lead to the termination of your tutor account. This will be evaluated on a case-by-case basis.
  2. The client can stop the tuition at any time. You can expect to receive payment for any amount of lessons rendered unless the client is dissatisfied with the lesson.
  3. If the assignment is cancelled immediately after the first lesson for any reason whatsoever, please refer to the next section on ‘Commission’ for the settlement of the commission.

 

Commission

  1. The fees are fixed for the first month. No negotiation is allowed once the fees have been set.
  2. Mindworks Tuition will collect 50% from the first month as commission from the parent directly.
  3. If lessons are postponed during the 4 weeks, the postponed lessons are still counted in the commission. For example: During the 4 weeks of 8 lessons, 1 lesson was postponed by the client or tutor. Mindworks Tuition will still collect 50% commission based on 8 lessons and not 7 lessons.
  4. If there are any changes to the frequency of lessons for the first month or in the second month, the commission collected depends on whether the frequency was increased or decreased. The commission will be negotiated on a case-by-case basis.
  5. Any attempt to avoid payment of the commission or unreasonable demands will result in the termination of your account.
  6. Mindworks Tuition do not allow instalment plans.
  7. Cancellation by tutor: If tutor cancels the assignment after confirming it (i.e. client’s contact info and address has been given), tutor will compensate the commission which is equivalent to 50% of the first 4 / 8 / 12 / 16 lessons as stated in the confirmation message.
  8. Cancellation by client: If client cancels the assignment before the first month is completed, the agency commission will still be 50% of the first 4 / 8 / 12 / 16 lessons and collected from the client. Any surplus will be paid to the tutor.

 

Tutor Conduct

  1. Please be punctual.
  2. Provide student ample notice if there is to be a change of tuition time, unless due to sickness.
  3. Tutors are advised to utilize a syllabus to monitor changes and to update teaching subject regularly.
  4. Be patient with student.
  5. No physical contact with student is allowed.
  6. If tuition is done in tutor’s place, proper guidance must be given during the first lesson.
  7. Always deliver a full tuition session.
  8. Always put your student first.
  9. No verbal abuse is allowed.
  10. No vulgarity is allowed.
  11. Communicate regularly with clients to keep them updated of progress.
  12. While basic ethical rules have not been listed here, Mindworks Tuition expects all tutors to follow this unspoken code. This code contains such things as maintaining a respect for the well-being and success of your students.

 

Disclaimer

Viewing and navigating our website is solely at your own risk. We will not be liable for any damage, loss and inconvenience resulting from usage and access of this site. We do not guarantee that our website and all related information or data are free of computer viruses or other harmful files.

 

Personal Data Protection Act 2012

  • Starting from January 2014, the Do Not Call (DNC) provisions under the Personal Data Protection Act (PDPA) generally prohibits organisations from sending certain marketing messages (in the form of voice calls, text or fax messages) to Singapore telephone numbers, including mobile, fixed-line, residential and business numbers, registered with the DNC Registry.
  • Please be assured that Mindworks Tuition considers the privacy of your personal information a subject of utmost importance. Personal information includes but is not limited to your name, telephone number, handphone number, email address, home address as well as any information you have provided to Mindworks Tuition.
  • By providing your personal information to us, you therefore give consent to receiving phone calls, SMSes or emails from our coordinators in the tuition-matching process. Mindworks Tuition knows you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.
  • If you decide to exclude yourself from our engagements and remove your personal information from our database, please send an email to alicia@mindworks.com.