Parents FAQ

There are several ways to contact us.
You may:
  • fill in the quick form or detailed form on our website.
  • call/SMS/WhatsApp us at 85000358.
  • send us an email to alicia@mindworkstuition.com
We will get back to you within 2 working days.
We encourage tutors to upload scanned copies of their certificates in their online profile or email to us. For those who do not upload their certificates, we will request through WhatsApp or instruct tutors to bring their certificates on the 1st lesson for verification.
No. You may terminate the tuition at any time if you are dissatisfied with the tutor’s services. You only need to pay for the lessons taught. If you decide to terminate the tuition, please inform us immediately as we gather feedback on our tutors regularly.

No. We charge 50% of the first 4 weeks tuition fees as commission, to be deducted from the tutor. Upon confirmation of the tuition, we will send you a confirmation letter via WhatsApp/SMS as a formal agreement. This confirmation letter states the amount payable and our account number for payment via ATM transference/internet banking. Please contact us once the funds have been transferred for our verification and records.

You will pay the balance 50% to the tutor directly, payment method to be discussed between you and the tutor.

 

Tutors FAQ

No, registration is free-of-charge.
  • Age: 18 years old or above
  • Nationality: Singaporean or Permanent Resident
  • Qualifications: Diploma, A-levels or above
  • Preferably with tutoring experience of 1 year or more
If you wish to close your account, please reply "UN" upon our WhatsApp message. Once your account has been closed, there is no way to reactivate it and you will have to re-register a new account. Should there be a serious complaint lodged by parent against a tutor (e.g. no-show, persistently late), Mindworks Tuition will close your account without informing you.

We normally send SMS or WhatsApp message to you on new assignments which closely matches your profile. Therefore, you will have to ensure that you provide a valid handphone number or direct line at all times.

Before you take up the assignment, please consider carefully on your commitment with regards to the location and frequency of the lessons. You can then reply with your available timings, rate per hour (if applicable) and any other information requested in our message.

If you are unable to take up the assignment, please ignore the message.

At any time, if you do not wish to receive any broadcasts from us, please reply "UN" to our message and we will close your account.

Mindworks Tuition will present your profile to the parent or student for their consideration. If you are selected, we will contact you to follow up on the further details.

If you do not receive any response from Mindworks Tuition, it is likely that the assignment was matched to another tutor. As there are many messages sent out daily, it would not be possible for Mindworks Tuition to reply one-by-one on the outcome of each assignment.

There are numerous ways of getting more assignments, such as quoting a lower rate, broadening your scope of travel in more areas in Singapore, increase the number of subjects you teach and having more time slots for tuition.

In the long run, you will need to build a credible profile of yourself by providing good service to parents and garnering positive feedback. Be punctual for your assignments and don’t drop out of assignments abruptly. Build good relationships with parents and with us, of course, and you will get many assignments in the future!

Be punctual for the first lesson!

Find out how to get to the student’s place by using Google Maps or gothere.sg.

Record the address and contact numbers in your hand-phone so that you can call us in the event of an emergency.

Dress nicely and bring along your certs and relevant notes/materials as well.

Once you have been accepted by the parent, you must complete the first 4 weeks of lessons. Thereafter, you are free to terminate the assignment however on a professional level, you are expected to commit at least until the student’s next C.A. or exam.

Mindworks Tuition levies 50% of tuition fees for the first 4 weeks lessons which will be collected from the client directly. Even if there is a lesson postponed, we will still charge the same amount of commission.

If the tuition is terminated before the 4 weeks is up, please refer to the Terms and Conditions on how the commission is charged.

We are very strict on service levels and teaching methods provided to students. If there is a complaint and client refuses to pay, Mindworks Tuition will give the tutor a chance to explain and defend himself/herself. If there is a strong case, we will bill the client and refer to the Small Claims Tribunal if the client still refuses to pay.

However, if the complaint is valid and received immediately after the 1st lesson, the client will not be billed for the 1st lesson.

Mindworks Tuition respects each individual’s privacy and will not sell your information. Only if and when required by law, we will then provide the necessary information to government agencies or police.

 

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